Provide technical support/maintenance/technical services expertise to maintain infrastructure, support technical requirements of systems, and provide expertise to upgrade, load or maintain specific applications. 

  • IT services, requirements analysis and recommendations, and other professional technical IT Services for Server, Workstation(s), Network Device Performance Monitoring
  • Monthly/Quarterly Reporting, Planning and Review Sessions
  • Strategic Consulting as required
  • Complete Hardware and Software Audit for All Covered Devices
  • Professional technical support includes, disk maintenance, architecture monitoring, etc.
  • Act as liaison for technical products
  • Provide Server to desktop support services including:
    • Provide server file maintenance services (backups, file maintenance, file distribution)
    • Provide technical support for operating systems, printer services, etc
    • Provide desktop support to user community as necessary
    • Provide security plans as relates to Information Technology systems if required
    • Provide technology refreshment insight, recommend solutions and provide sound technical advice on direction of services as required